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  • Writer's pictureBahar Ansari

How can AI companies measure the social impact of their technology ?

Updated: Apr 13, 2023

AI companies can measure the social impact of their technology by conducting a thorough analysis of the benefits and harms of their AI systems on society. Here are some steps they can take:

  1. Identify the social impact: The first step is to identify the potential social impact of the AI system, such as the impact on employment, privacy, and social justice. This will help focus the analysis on the relevant factors that could affect society.

  2. Collect and analyze data: AI companies should collect and analyze data on the impact of their technology on society to identify potential benefits and harms. This data can be collected through surveys, user feedback, or by analyzing the behavior of the AI system in different contexts.

  3. Use social impact metrics: AI companies can use social impact metrics to measure the impact of their technology on society. These metrics can be used to assess the positive and negative effects of the AI system on different aspects of society, such as employment, privacy, and social justice.

  4. Conduct a social impact audit: AI companies can conduct a social impact audit to identify and mitigate any potential harms caused by their technology. This can be done by analyzing the potential risks and benefits of the AI system and identifying any potential negative impacts on society.

  5. Implement mitigation measures: Once potential sources of harm have been identified, AI companies should implement mitigation measures to address them. This could include adjusting algorithms or parameters, implementing additional safeguards to protect privacy or mitigate potential biases, or engaging with stakeholders to address concerns.

  6. Regularly evaluate and update: It is important for AI companies to regularly evaluate and update their technology to ensure that it continues to have a positive social impact over time. This can be done by conducting ongoing monitoring and evaluation of the AI system and implementing updates as needed to address any emerging risks or concerns.

By following these steps, AI companies can identify and mitigate potential sources of harm caused by their technology and ensure that their AI systems have a positive impact on society. This can help build trust among users and stakeholders, and contribute to a more equitable and sustainable society.


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